Home Services Our Advice Order Assistance
 

MASTERFOLIO PRIVACY POLICY

  Last Updated November 2002

At MasterFolio, we take your privacy very seriously. Our primary goal in collecting information from you is to provide you with a smooth and customized experience while you use our services. Except as otherwise contemplated in this Privacy Policy, we do not disclose any personally identifiable information about you to any third party without your permission, unless we believe in good faith that we are required to do so by law.

We do share aggregated information about our members with third parties, such as advertisers or partners, for marketing and promotional purposes.

This document will answer the following privacy concerns:
  1. What information does MasterFolio gather and track?
  2. How does MasterFolio use my information?
  3. Does MasterFolio share customer account information?
  4. How private is my account information?
  5. How secure is my account information?
  6. How do I opt out of receiving messages from MasterFolio?
  7. What are cookies and how does MasterFolio use them?
  8. How does MasterFolio notify members of changes to the Privacy Policy?
  9. What if I have more questions?

  1. What information does MasterFolio gather and track?
    In general, we collect information about you in the following ways:
    Registration
    When you register for any of the MasterFolio services we ask you how you heard about MasterFolio. The more information you provide (and the more accurate it is), the better we are able to customize and provide our services to suit your needs and preferences. When you register for one of the MasterFolio services, we may ask that you give us non-personal information such as the purpose for which you will be using a web site as well as the name of the person who may have referred you. We also ask that you give us personal information such as your name, email address, zip code, country, gender and birth date. When you register for a subscription-based service, we ask that you provide additional information, such as your mailing address, credit card number and credit card expiration date. Finally, when you register for a MasterFolio account, in addition to the above information, we may also ask that you provide us with a variety of information about your business, which may include (among other things) your company name, billing address, your role in your company, number of years of company's existence, and phone number.
    Usage Tracking/Hardware/Software/Cookies
    While you are on our web site, we automatically track information related to your use of the MasterFolio services. This information may include (among other things) files viewed by the user, type of web site built, domain name and a user's path through our web site. In addition, when you connect to our web site, we will detect your IP address and store a cookie on your computer. An explanation of cookies can be found in #7. Technical Support/Information When, as a MasterFolio Member, you request technical support or information for MasterFolio services, we ask you for your personal information and other information necessary to answer your question or resolve your problem. Surveys/Questionnaires We occasionally ask MasterFolio members or visitors to fill out optional surveys and/or questionnaires. These surveys/questionnaires may ask for demographic information and other information about computer use.
    Other Information You Give Us
    When you visit the MasterFolio website, we may collect any information that you enter on our web site or give us in any other way in order to contact you about MasterFolio services. Additionally, if you want to learn more about our products or services, we may request that you fill out a form in which we ask for information such as your first/last name, mailing address, email address, as well as your phone number. We only use this information to contact you in order to provide you with information about MasterFolio products and services, answer any questions that you may have, and/or help you sign up for the MasterFolio service of your choice.


  2. How does MasterFolio use my information?
    MasterFolio uses your information on an aggregated basis to do such things as operate our site and enhance our site. We statistically analyze site usage, including the behavior of our members, to improve the content, layout, and services of the MasterFolio site, as well as to enhance our marketing and promotional efforts. We share aggregate information about our members with third parties, such as advertisers or partners, for marketing and promotional purposes. However, except as otherwise contemplated in this Privacy Policy, we do not disclose any personally identifiable information about you to any third party without your permission or as otherwise required by law. We use the information we collect to better understand your needs. Additionally for the MasterFolio subscription services we use the information we collect to process payments, confirm renewal charges or payments to your account, administer your account and the like. Finally, we may use the information we collect to occasionally notify you about important functionality changes to the web site, new MasterFolio services, and special offers we think you'll find valuable. The following describes some of the ways your information may be used:
    • Your contact information from the sign-up form
      is used to send you information about our company and products. We also use this information to contact you when necessary.
    • Your unique IP address is used
      when we need to diagnose technical problems with our site. We use cookies to correctly deliver account information to you. To find out more about cookies, please see #7.
    • Any information collected regarding your hardware or software
      is used for the operation of the service, to maintain the quality of the service, to improve our products or services or to provide general statistics regarding use of the MasterFolio service.
    • Any information you provide to us
      through a form, email, or telephonerequesting customer support, or information, is used for that specific situation only or to administer our service to you.
    • We also partner with other companies
      that can help us provide enhanced services to our members. Any information you provide through a registration form for any service, is used to administer the service.
    • Any information you submit in a survey or questionnaire
      is used to help us better understand and serve our members. This research is compiled and analyzed on an aggregated basis-- we may share this aggregated data with advertisers or business partners.
    • The contents of email correspondence
      to us may be used for promotional purposes, such as customer testimonials.
    • Any information that you enter on our web site
      and/or any contact information that you provide to MasterFolio may be used to send you email messages and direct mailings which supply detailed information about MasterFolio and/or the applicable MasterFolio service. We may also use your telephone number to call you in order to discuss the MasterFolio services and assist you in signing up if you choose to become a Member.

  3. Does MasterFolio share member account information?
    As a general rule, except as otherwise contemplated in this Privacy Policy, MasterFolio will not disclose any of your personal information without your permission, except under special circumstances, such as when we believe in good faith that the law requires it. We can disclose any personal information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with a violation of the MasterFolio Member Agreement, an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. Any information provided by you for the purpose of registering a domain name will become part of the public WHOIS database and you will not be able to opt-out of this directory.


  4. How private is my account information?
    MasterFolio makes every effort to ensure the confidentiality of all information you provide about yourself. As a general rule, except as otherwise contemplated in the Privacy Policy, MasterFolio will not disclose any of your personal information without your permission, except under special circumstances, such as when we believe in good faith that the law requires it. If personally identifiable data about you will be shared, we will tell you, whenever possible, before we collect or transfer the data.


  5. How secure is my account information?
    MasterFolio uses industry standard efforts to safeguard the confidentiality of your personally identifiable information, such as firewalls and Secure Socket Layers. We make every effort to protect the loss, misuse, and alteration of the information under our control. In addition, we always use a secure connection when collecting personal financial information from you. However, no data transmission over the Internet can be guaranteed to be 100% secure.

    Your MasterFolio website control panel is password-protected so only you and those you designate can access it and view the member information relevant to your account. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information. Remember to log out of your site's control panel and close your browser window when you are done. This ensures that others cannot access your personal information if your computer is accessible to others.


  6. How do I opt out of receiving messages from MasterFolio?
    Except as otherwise contemplated in this Privacy Policy, as a MasterFolio customer, if you do not want to receive messages from MasterFolio about new features and promotions, you can indicate your preference by clicking the respective box of your choice. Since it is necessary for us to contact you regarding certain matters, you may not opt-out of receiving messages relating to material company announcements or policy changes, or administrative matters relating to your account, like billing, collections, customer support or the like.

    If you have been contacted by MasterFolio as a result of information you entered on our web site or if you provided your personal information to MasterFolio for the purposes of receiving more information about a MasterFolio service before choosing to sign up as a Member, and you no longer want to be contacted by MasterFolio, you can click on the "unsubscribe" link at the bottom of any email you receive and MasterFolio will remove you from the list of those who will be contacted with more information about the MasterFolio service.


  7. What are cookies and how does MasterFolio use them?
    Cookies are small pieces of information stored on your hard drive, not on our site. The use of cookies is an industry standard, generally used by most major Web sites to improve their services. MasterFolio uses cookies because they allow us to store your User ID or temporary domain name selections without your having to constantly re-enter them.

    Cookies can also help us track your behavior on our site so that we can tailor our marketing message to better match your needs and interests. Finally, by tracking behavior on our site, cookies allow us to better understand how customers use our site, which in turn helps us focus our resources on features that are most popular with our members. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do so.


  8. How does MasterFolio notify members of changes to the Privacy Policy?
    This policy is periodically reviewed by MasterFolio and may be subject to change. Therefore, please check this Privacy Policy periodically and you may refer to the date posted at the top of this page to determine when this policy was last updated. Use of the MasterFolio Site constitutes consent to any policies then in effect. If we are going to use your personally identifiable information in a manner different from that as provided in our Privacy Policy at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect member information already stored in our database, we will post a prominent notice on our web site notifying members of the change. In some cases where we post the notice we will also email members who have opted to receive communications from us, notifying them of the changes in our privacy practices.


  9. What if I have additional questions?
    If you still have questions or concerns regarding the MasterFolio privacy policy, please contact us at customerservice@masterfolio.com.